Before contacting them, items GetHuman-swiftwm may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-swiftwm's own words
Hello Agoda! We have found ourselves in a situation where we need to depart from our stay at The Lodge at Flying Horse in Colorado Springs, CO due to an incoming snow storm. **We understand there is a non-refundable policy to our booking for early cancellations* however, wanted to inquire about your policy for weather related cancellations. We have loved our stay here and do not want to leave, but unfortunately we must. **If a refund is possible, it would only be for the one night of ****-****. Our booking number is: *********. **Thank you in advance! *William and Nikita
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