Hi, I've recently attempted to book a stay at The Edge Bali, however, one room is wrong...

GetHuman-mattpasy's customer service issue with Agoda from February 2019

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The issue in GetHuman-mattpasy's own words
Hi, I've recently attempted to book a stay at The Edge Bali, however, one room is wrongfully displayed and in fact displays photographs of a better more costly accommodation. I have also contacted the hotel and found villas "The One" to be free to book from the **th July - **th July. However, on Agoda this room is shown as booked for these dates? Also, villas on Agoda display pictures of properties but with different names. This connects to my first point and is why I canceled my booking having realized I actually booked a different room than I wanted.
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Customer service issue
Reported by GetHuman-mattpasy
Feb 17th, 2019 - 8 mons ago
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Feb 17th 6:18am