We arrived at Hollywood Dream Suites and everything was really dirty and old. We chose...

GetHuman-cuentare's customer service issue with Agoda from February 2019

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We arrived at Hollywood Dream Suites and everything was really dirty and old. We chose this hotel because it included the breakfast but the manager told us they weren't serving breakfast anymore. We chose a non smoking room but it smelled like somebody had smoked there. The corridor smelled to wet dogfood. We've had to sleep with the window open because we had a steam heater on our room which we couldn't control and it was boiling. This is unacceptable and I would like a partial or full refund. I am going to relocate to another hotel tonight. My booking number is *********.
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Agoda

Customer service issue
Reported by GetHuman-cuentare
Feb 16th, 2019 - 8 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-cuentare started working on this issue
Feb 16th 8:21pm