Hello, I am writing to you again, as I am having no luck via phone. You are asking for...

GetHuman2212536's customer service issue with Agoda from February 2019

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The issue in GetHuman2212536's own words
Hello, I am writing to you again, as I am having no luck via phone. You are asking for the last * digits of the credit card I used .. it expired in January and I no longer have it. I have been a customer for many years.**This is my second time writing to you regarding booking number *********. **This hotel was advertised as non-smoking and in an historic area. It is in the red light district and stunk heavily of cigarette and other smoke.**The room we were first given, we opened the door to unmade beds, beer cans and cigarette butts . The staff at reception we very nice, I have to admit that and put us in a second room, which again reeked of cigarette smoke. The *rd room was a little better .. and we did stay .. until the early hours of the morning when we were feeling physically sick from the odours. **You will see we made a booking with you at the NH Collection Hotel Doelen for the second night we should have been at the Luxer. We paid in cash the remainder of the night we left the Luxer. **All my years of booking hotels with you, I have never come across such an incorrect description of a hotel. **Please contact me regarding this .. I would like a refund.**Looking forward to your prompt reply. **Kind Regards,**Mrs. Alison Goodwin *Ph: ***********E: *****@***.com
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Agoda

Customer service issue
Reported by GetHuman2212536
Feb 15th, 2019 - 8 mons ago
I have an issue with Agoda too
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Seen by 4 customers so far
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Timeline
GetHuman2212536 started working on this issue
Feb 15th 9:13am