Hi Im Franklin Pegie, my ID booking is ********* and I have already cancel my booking...

GetHuman-dygnurat's customer service issue with Agoda from February 2019

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The issue in GetHuman-dygnurat's own words
Hi Im Franklin Pegie, my ID booking is ********* and I have already cancel my booking for full refund. However, I am unable to reach agoda for the refund amount. My refund amount is rm***.**. Agoda have email me about refund through Agoda cash, through debit and bank transfer. I am interested with refund through Agoda cash but Agoda did not provide me on how to get Agoda cash. I have already email them about the matter and called for several times but unreachable. Help me to solve this problem because I need to make another booking for that money as my travel date is around the corner. Thank you.
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Customer service issue
Reported by GetHuman-dygnurat
Feb 15th, 2019 - 8 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman-dygnurat started working on this issue
Feb 15th 4:15am