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On Feb , I did booking of a room in Royal Place GH in Noida India through Agoda an...

GetHuman-sultani's customer service issue with Agoda from February 2019

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The issue in GetHuman-sultani's own words

On ** Feb **, I did booking of a room in Royal Place GH in Noida India through Agoda and it cut my $*** and got the confirmation email with all details from agoda. My booking ID * is *********. When I called Royal Palace for reconfirmation, they said sorry we do not deal with Agoda since long ago and for your money refund call and ask agoda. I called agoda and got appology email also with * options to either ask for refund or do booking with same cost in adifferent Hotel or GH. When I replied to the email *****@***.com, I got the message email that your email is not going through the system, then when I call agoda India it asks me for Booking number and last * digits of credit, when I enter that, it tells only that thanks for your contact to agoda, for booking issues please send email to customer service thanks and then cuts the line. I don't know if all agoda booking is like this then it is very terrible for customers. Please help in refund of my amount.

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Agoda

Customer service issue

Reported by GetHuman-sultani

Feb 12th, 2019 - 4 years ago

I have an issue with Agoda too

Not resolved

Seen by 3 customers so far

Similar issue to 23730 others

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Items needed

Email address on the account

Last 4 digits of the payment card

Phone number on the booking

Booking ID

Timeline

GetHuman-sultani started working on this issue

Feb 12th, 2019 6:38pm

GetHuman-sultani tried calling Agoda

Feb 12th, 2019 6:39pm

GetHuman-sultani did not speak with customer support