GetHuman2154290's customer service issue with Agoda from February 2019

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman2154290's own words
Request refund ... Hi we had a booking with yourselves with Azaya beach in goa confirmation numbers ******************** pin ****** under name of shiemar stay was from **st January until * th February, we checked out on the *st February due to sewage incident in showers , hotel have emailed yourselves to refund us back the amount of £*** which was made through but paid to yourselves directly could you please confirm this refund has been actioned and when will I receive my payment back in full . Thankyou Mrs M Shiemar
The hotel was supposedly to be * star
Refund promptly
Over ** years
Hotel have emailed yourselves to request refund I want to know when it will be refunded
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Customer service issue
Reported by GetHuman2154290
Feb 7th, 2019 - 4 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 23293 others
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GetHuman2154290 started working on this issue
Feb 7th 2:19pm