Hi agoda. I was charged for a booking that i did not make on * feb ****. The booking id...

GetHuman-kluivert's customer service issue with Agoda from February 2019

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The issue in GetHuman-kluivert's own words
Hi agoda. I was charged for a booking that i did not make on * feb ****. The booking id number is ********* at le hotel kota kinabalu, sabah. I had left sabah on * feb for singapore. There was no reason for me to book a room on * feb when i left on that exact date. I can show my passport as proof. I have used your site many times in the past to book rooms without any problem including the * nights i stayed at kota kinabalu. I do not know why i was charged for this booking when i did not even book this room. Hope to hear from u soon.
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Agoda

Customer service issue
Reported by GetHuman-kluivert
Feb 7th, 2019 - 4 mons ago
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-kluivert started working on this issue
Feb 7th 1:17am
GetHuman-kluivert indicated the issue is not fixed yet.
Feb 8th 3:37am