Hello, *A couple days ago we made a reservation with booking.com and only saw after we...

GetHuman-harquail's customer service issue with Agoda from February 2019

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Help with my Agoda issue
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The issue in GetHuman-harquail's own words
Hello, *A couple days ago we made a reservation with booking.com and only saw after we had pressed pay that it was a basic booking, meaning they would be using a third party ( Your company). I have been at this for days, just trying to do a simple date change or cancellation. I understand what the Basic booking means, what i dont understand is how it wasn't visible to me before booking it that there would be no amendments. This was a mistake found within seconds of booking. I do not have a booking ID for AGoda, but the hotel I booked with says you are the only ones that can help. *I want to cancel my booking. Right now. *I am tired of being ran in circles. *I am upset at the customer care Agoda and Booking.com has (not) given. *PLease have someone contact me immiedately.
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Agoda

Customer service issue
Reported by GetHuman-harquail
Feb 6th, 2019 - 4 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Timeline
GetHuman-harquail started working on this issue
Feb 6th 2:02pm
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Feb 6th 2:02pm