Hello,**I’m writing to you regarding my Check-in number: **********Right now I’m in Tha...

GetHuman-romasra's customer service issue with Agoda from February 2019

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The issue in GetHuman-romasra's own words
Hello,**I’m writing to you regarding my Check-in number: **********Right now I’m in Thailand, far away from home, and had reservation in one of the islands. *Hotel wished to cancel this booking from their side and it was very hard to understand what they say because their English is low level. As I understand they cannot return the money back because they didn’t received them yet. They refered to me to contact Agoda, but after long conversation Agoda suggested contact booking.*In this case I’m in middle of nowhere don’t know what to do and how to get money back. It took a lot nervous, money for calling, time (I’m calling whole morning to property owner, booking and agoda) to me and my friend and I hope I’ll receive information about money ASAP. Also I hope this situation will never happen again to me or anyone else.**This is what I have received from hotel this morning:**Dear Mr.Rokas Razumas,**The resort can refund you. Since you inform the resort that you wish to cancel the reservation and request a refund Until now, *the resort has not received money from Agoda. Which your money is now in the Agoda system. *Therefore, to contact to cancel the reservation and request a refund, please contact Agoda. *We can help you just as much as this resort.**With best regards*Na Tara Resort Koh Chang

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Agoda

Customer service issue
Reported by GetHuman-romasra
Feb 2nd, 2019 - 2 years ago
Fixed
Seen by 25 customers so far
Similar issue to 22817 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-romasra started working on this issue
Feb 2nd, 2019 3:26am
GetHuman-romasra indicated the issue is not fixed yet.
Feb 2nd, 2019 3:26am