On ********* I am booking a room with Victoria home vortex KLCC my booking number is...

GetHuman2090048's customer service issue with Agoda from February 2019

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The issue in GetHuman2090048's own words
On ********* I am booking a room with Victoria home vortex KLCC my booking number is *********... I have mention to the owner tat I will going to check in late.. she say it is ok to check in anything after *pm..when I reach the apartment on *am....and I was follow the instructions to check in.. I found the mailbox tat owner mention to have our room card... but nothing inside... so tat I direct call the owner... and after * hours we waiting at downstairs... the owner ask us to take the bomba lift to go up first and her friend will send the room card to us... *am we arrived the room tat we have book.. and when we press the password to access the room.. somebody is open the room from inside... and the guest say he is already booking the room... omg... the is very terrible how come can double check in? And I am paying full amount of the hotel price already how come can book by another person? We are so angry and call the owner again... and this time she told us to stay another room in same apartment .. coz already very late.. so we just move to another room and I am asking to check out late... coz we are too tired waiting for a night... and she say okok to let me check out before *pm..... the next day... ********* morning **am... while we are still sleeping suddenly got someone is open our door from outside... and we saw * cleaner and * guy coming in to put their baggage in our room.... I can’t imagine how come we haven’t check out and someone can just access to our room just like tat.... if inside the bag is drug or wat and the policeman come in... then we all have to jail... it is very serious case... I hope Agoda can give me a good answer about this... and i hope I can get back my money... I wan stay this apartment anymore..

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Customer service issue
Reported by GetHuman2090048
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 22779 others
0 customers following this


GetHuman2090048 started working on this issue
Feb 1st, 2019 1:16pm