I arrived at the Four Queens Resort on January *, **** and checked out January...

GetHuman-doctormy's customer service issue with Agoda from January 2019

44 views | 22649 similar | 0 following
Help with my Agoda issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Agoda help.
Before contacting them, items GetHuman-doctormy may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-doctormy's own words
I arrived at the Four Queens Resort on January *, **** and checked out January *, **** because in the online booking advertisement information the facility was listed as having a swimming pool available. But this was false. Upon checking in, water was not available to even flush the toilets. I went to the front desk for towels and was given worn out and barely usable towels. When I ask for washcloths and hand towels they acted as if they did not even know what that was. Due to my wife and I traveling with our two toddlers, who were eager to go to the pool, I could not stay in this facility. It definitely did not have accommodations for a resort and was not in working order to be a hotel. Agoda.com should remove the Four Queens Resort until it can be confirmed they are up to your standards. Due to our arriving in the late afternoon we could not make arrangements at another hotel until the next day. I have some photos that would give you an idea of the condition of this location. I request that I receive a full refund due to the false advertising. Even though Four Queens is located in a provincial area it should not be allowed to provide false information and trick families in to making reservations. As you can see from my history, I have booked several locations with you over the years. I am asking you stand up for your members.

GetHuman-doctormy did not yet indicate what Agoda should do to make this right.

How GetHuman-doctormy fixed the problem

We are waiting for GetHuman-doctormy to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-doctormy fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-doctormy
Jan 30th, 2019 - 2 years ago
Not resolved
Seen by 44 customers so far
Similar issue to 22649 others
0 customers following this

Timeline

GetHuman-doctormy started working on this issue
Jan 30th, 2019 9:18pm
GetHuman-doctormy shared this issue with friends on Facebook
Jan 30th, 2019 9:18pm

Change of Address? Free Concierge.

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies