I arrived at the Four Queens Resort on January *, **** and checked out January...

GetHuman-doctormy's customer service issue with Agoda from January 2019

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The issue in GetHuman-doctormy's own words
I arrived at the Four Queens Resort on January *, **** and checked out January *, **** because in the online booking advertisement information the facility was listed as having a swimming pool available. But this was false. Upon checking in, water was not available to even flush the toilets. I went to the front desk for towels and was given worn out and barely usable towels. When I ask for washcloths and hand towels they acted as if they did not even know what that was. Due to my wife and I traveling with our two toddlers, who were eager to go to the pool, I could not stay in this facility. It definitely did not have accommodations for a resort and was not in working order to be a hotel. Agoda.com should remove the Four Queens Resort until it can be confirmed they are up to your standards. Due to our arriving in the late afternoon we could not make arrangements at another hotel until the next day. I have some photos that would give you an idea of the condition of this location. I request that I receive a full refund due to the false advertising. Even though Four Queens is located in a provincial area it should not be allowed to provide false information and trick families in to making reservations. As you can see from my history, I have booked several locations with you over the years. I am asking you stand up for your members.

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Customer service issue
Reported by GetHuman-doctormy
Jan 30th, 2019 - 4 years ago
Not resolved
Seen by 47 customers so far
Similar issue to 22649 others
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GetHuman-doctormy started working on this issue
Jan 30th, 2019 9:18pm
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Jan 30th, 2019 9:18pm