An employee of mine, Jordan Bales, booked a hotel through your service on *********. Hi...

GetHuman-officerw's customer service issue with Agoda from January 2019

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The issue in GetHuman-officerw's own words
An employee of mine, Jordan Bales, booked a hotel through your service on *********. His business trip was cancelled due to circumstances beyond his control. He cancelled his reservation and was told it was NON-REFUNDABLE! *This policy was not written or mentioned ANYWHERE until AFTER he booked the hotel. (We know this because we just tried another "fake" booking and NOWHERE did it mention that cancellation was non-refundable.) This is fraud and a SCAM. YOU ARE OBLIGATED TO REFUND THIS PAYMENT IMMEDIATELY or we will be contacting LAW ENFORCEMENT. (We are also a law enforcement agency). We have contested the credit card charge and expect a refund right away. His conf. * was *********. The hotel he would have been staying at was the Hampton Inn & Suites in Las Cruces, NM. from ******* to ******. His trip was rescheduled to another city so we are NOT responsible for paying for this stay which will not be occurring. I expect a call or email immediately or we will pursue legal action against your company. We expect a FULL refund in the amount of $***.**.**Officer Karen Wood*Director of Juneau Animal Control & Protection***** Glacier Hwy.* Juneau, AK ******(***)***-****
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Agoda

Customer service issue
Reported by GetHuman-officerw
Jan 26th, 2019 - 3 mons ago
I have an issue with Agoda too
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Seen by 5 customers so far
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GetHuman-officerw started working on this issue
Jan 26th 9:04pm