Booking ID * ********* Check-in January **, **** Davienna hotel.*Batam. Pleade help we...

GetHuman-mrsingap's customer service issue with Agoda from January 2019

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The issue in GetHuman-mrsingap's own words
Booking ID * ********* Check-in January **, **** Davienna hotel.*Batam. Pleade help we are being bullied by an unreasonable hotel staff.*I booked * rooms yesterday. It says breakfast available on the cover but when booking it says breakfast included. But when confirmation it says vreakfast not included.*I told hotel the problem that we are used to pay $** for room with hotel. We been to this hotel many times.**How can it be a good promotion if the price is $** and no breakfast. **We would like to have breakfast abd like to pay the pruce difference. How can we be penalised for a mistake not of our own and even if we made a mistake why it cannot be corrected .**We are extremely unhappy . They refused to provide breakfast because agoda booking says no breakfast. *They said they will look into it but the supervisor went home instead.**Can you kindly reissue rhe confirmation with breakfast included? Thanks
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Customer service issue
Reported by GetHuman-mrsingap
Jan 24th, 2019 - 3 mons ago
I have an issue with Agoda too
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Jan 24th 4:29pm