SUbject: Agoda.com booking ID no. **********Member ID: *********Property: Hotel Nikko S...
GetHuman-ganoeve's customer service issue with Agoda from January 2019
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The issue in GetHuman-ganoeve's own words
SUbject: Agoda.com booking ID no. **********Member ID: *********Property: Hotel Nikko Shanghai*Hotel Ref: R***********Client: Maria Rowena Tomeldan*COMPLAINT: Client, Company President of Prime Orion Phils. Inc, was denied accommodation at Hotel Nikko Shanghai on Jan. *-**,****. She was told she did not have reservation, although Agoda.com sent booking confirmation to client. We coordinated with agoda via customer support at *** * *** ****, spoke to Rainier and Jaden. They coordinated with Hotel but ultimately they cancelled the booking from their end and just advised client to do direct booking at the hotel. They just cancelled like that. No compassion at all. Even if they said they will reimburse client, the client was already traumatized with her experience with Agoda.com. We were not even advised what email address to contact Agoda.com for the reimbursement of the hotel expenses which they said they will reimburse. We need to send Agoda.com the invoice from Hotel Nikko so they can reimburse the client, please. Thank you very much for your help.
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