SUbject: Agoda.com booking ID no. **********Member ID: *********Property: Hotel Nikko S...

GetHuman-ganoeve's customer service issue with Agoda from January 2019

21 views
 | 
21305 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman-ganoeve's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ganoeve's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-ganoeve a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-ganoeve may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-ganoeve's own words
SUbject: Agoda.com booking ID no. **********Member ID: *********Property: Hotel Nikko Shanghai*Hotel Ref: R***********Client: Maria Rowena Tomeldan*COMPLAINT: Client, Company President of Prime Orion Phils. Inc, was denied accommodation at Hotel Nikko Shanghai on Jan. *-**,****. She was told she did not have reservation, although Agoda.com sent booking confirmation to client. We coordinated with agoda via customer support at *** * *** ****, spoke to Rainier and Jaden. They coordinated with Hotel but ultimately they cancelled the booking from their end and just advised client to do direct booking at the hotel. They just cancelled like that. No compassion at all. Even if they said they will reimburse client, the client was already traumatized with her experience with Agoda.com. We were not even advised what email address to contact Agoda.com for the reimbursement of the hotel expenses which they said they will reimburse. We need to send Agoda.com the invoice from Hotel Nikko so they can reimburse the client, please. Thank you very much for your help.
GetHuman-ganoeve did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-ganoeve fixed the problem
We are waiting for GetHuman-ganoeve to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.
How do I make a correction to my Agoda booking?How do I contact Agoda about a problem with a payment?How do I get Agoda to refund my booking?
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-ganoeve fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-ganoeve
Jan 15th, 2019 - 9 mons ago
I have an issue with Agoda too
Not resolved
Seen by 21 customers so far
Similar issue to 21305 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-ganoeve started working on this issue
Jan 15th 7:13am