Hi, i made a booking on Friday **th January, i got miss sold the room, & the room i pai...
GetHuman-sawdahb's customer service issue with Agoda from January 2019
Help with my Agoda issue
First: share to improve GetHuman-sawdahb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sawdahb's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-sawdahb a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-sawdahb may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-sawdahb's own words
Hi, i made a booking on Friday **th January, i got miss sold the room, & the room i paid for is already fully booked at the hotel. I went back & forth with the hotel manager & your sub contractors gullivers travels. I spoke with my bank as i booked on credit card in regards to claiming my money back due to section ** regarding being miss sold. They advised me to contact Agoda directly to get the refund due to using promotional code & Agoda cash. I contacted your london office on Saturday **th january & spoke with syafiq who advised i was entitled to a full refund, my Agoda cash & promotional discount would bs reimbursed & a further **% agoda cash applied due to the inconvenience & mix up. So far nothing has happened. My booking id is *********. Please could you listen back to the call & give me an update as I can't book another hotel for my stay until i get the money back from this one & the longer it takes, the more expensive they're becoming. Kind regards, sawdah.
GetHuman-sawdahb did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-sawdahb fixed the problem
We are waiting for GetHuman-sawdahb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Agoda customer problems.