Hi, i made a booking on Friday **th January, i got miss sold the room, & the room i pai...

GetHuman-sawdahb's customer service issue with Agoda from January 2019

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The issue in GetHuman-sawdahb's own words
Hi, i made a booking on Friday **th January, i got miss sold the room, & the room i paid for is already fully booked at the hotel. I went back & forth with the hotel manager & your sub contractors gullivers travels. I spoke with my bank as i booked on credit card in regards to claiming my money back due to section ** regarding being miss sold. They advised me to contact Agoda directly to get the refund due to using promotional code & Agoda cash. I contacted your london office on Saturday **th january & spoke with syafiq who advised i was entitled to a full refund, my Agoda cash & promotional discount would bs reimbursed & a further **% agoda cash applied due to the inconvenience & mix up. So far nothing has happened. My booking id is *********. Please could you listen back to the call & give me an update as I can't book another hotel for my stay until i get the money back from this one & the longer it takes, the more expensive they're becoming. Kind regards, sawdah.
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Customer service issue
Reported by GetHuman-sawdahb
Jan 15th, 2019 - 9 mons ago
I have an issue with Agoda too
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GetHuman-sawdahb started working on this issue
Jan 15th 3:21am