This is Michael of Copacabana Shores. We have problem in Agoda payment system. I am new...

GetHuman1966164's customer service issue with Agoda from January 2019

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The issue in GetHuman1966164's own words
This is Michael of Copacabana Shores. We have problem in Agoda payment system. I am new in the business. We had guest from Agoda yesterday who will check in today. I follow the epass instruction to withdraw money from guest credit card. Unfortunately after I click agree to only onece payment, a summary trnsaction appeared. The number of credit card expected did not apprear. As a result we have to quit. I wrote to you at night yesterday, unfortunately I did have any respose received from your side. Could you help us mamually to complete the EFTPOS transaction? *Guest name: Ariel Padrilan, check in ** and check out ** January. Booking ID *********.
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Agoda

Customer service issue
Reported by GetHuman1966164
Jan 15th, 2019 - 9 mons ago
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Timeline
GetHuman1966164 started working on this issue
Jan 15th 12:22am