My booking was cancelled due to declined payment. Details below*Booking ID...

GetHuman1964682's customer service issue with Agoda from January 2019

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The issue in GetHuman1964682's own words
My booking was cancelled due to declined payment. Details below*Booking ID * **********Property Name: Corp Executive Doha Suite Hotel*Date: January **-**, *****Type: three bedroom suite**Can you rebook the same three bedroom using the same credit card I used?**If the above is possible, Then, can I request a CANCELLATION AND FULL REFUND for the Booking Id* ********* in the same property but two bedroom?**This is my first time to use Agoda so I am a little bit confuse and really do not know what to do.**I hope I receive a favorable response from the above concern. Thank you.
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Customer service issue
Reported by GetHuman1964682
Jan 14th, 2019 - 9 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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GetHuman1964682 started working on this issue
Jan 14th 9:02pm