Booking ID ***********We arrived at the Hotel on the **nd of December on a different bo...

GetHuman1960995's customer service issue with Agoda from January 2019

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Booking ID ***********We arrived at the Hotel on the **nd of December on a different booking. Our booking with Agoda was the continuation of the first booking. The booked see view was not existend.*The reception was messy and there were rats crossing the Yard, trying to avoid the dogshit.*The owner agreed to our cancellation of both bookings including the one under the a.m. ID*Looking at my credit Card account, the charged amount for this booking has not been refundet to me.*I have the acceptance of cancellation from the owner in writing.*Please credit the amount of € ***,** to my credit Card.*Thanks*Thomas Buchholz*Thomas Buchholz
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Agoda

Customer service issue
Reported by GetHuman1960995
Jan 14th, 2019 - 9 mons ago
I have an issue with Agoda too
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Seen by 13 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1960995 started working on this issue
Jan 14th 1:54pm
GetHuman1960995 confirmed the issue is fixed. Hooray!
Jan 15th 1:59pm