I booked thru Agoda one (*) night stay at Vitalis Villas in Santiago Ilocos Sur, Philip...

GetHuman-rei_ma's customer service issue with Agoda from January 2019

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The issue in GetHuman-rei_ma's own words
I booked thru Agoda one (*) night stay at Vitalis Villas in Santiago Ilocos Sur, Philippines using my BDO Credit card for my payment. You have not sent my Booking Confirmation so I booked directly to the Vitalis Villas customer services. I personally paid cash upon our arrival there on November **, ****. However, on October **, ****, my credit card was charged the amount of P**,***.** representing my booking from Agoda which was not perfected*consumated. Please make the necessary refund because I did not use your booking because of your non-confirmation. Thank you......MR REGINALDO G. MALAMUG**AGODA SHOULD REFUND THE AMOUNT DEDUCTED FROM MY CREDIT CARD AMOUNTING P**,***.**
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Customer service issue
Reported by GetHuman-rei_ma
Jan 5th, 2019 - 3 mons ago
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GetHuman-rei_ma started working on this issue
Jan 5th 11:09am