Hi I have been calling your number but they keep on telling me to go into website but t...

GetHuman-declarom's customer service issue with Agoda from January 2019

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The issue in GetHuman-declarom's own words
Hi I have been calling your number but they keep on telling me to go into website but the option is not there. I was charge on my card not aware of the cancelation fee. since I was charge I would like to keep the reservation. My number ********* last four number ****. I am going to attend funeral I need a place to stay. please reply ASAP. I call Heritage Hotel they said that only Agoda can make the changes or the reservation back.
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Agoda

Customer service issue
Reported by GetHuman-declarom
Jan 5th, 2019 - 4 mons ago
I have an issue with Agoda too
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Seen by 2 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-declarom started working on this issue
Jan 5th 2:25am