Hello , we have just managed to get off the Coral island resort . ( thank God we made i...

GetHuman1900448's customer service issue with Agoda from January 2019

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The issue in GetHuman1900448's own words
Hello , we have just managed to get off the Coral island resort . ( thank God we made it out) . This place has been the most horrible experience we have ever had in our lives. We checked in on the **th , we were given a family room . There were three rooms in a row in the same condition, two rooms were undergoing rennovations with walls out because of mold , bathrooms not functioning etc , ours was in the same condition but yet we were asked to stay there . The rooms were not cleaned , the bedsheets were dirty , no towels , the air conditioner did not work and the mattresses smelled and were horrible to sleep on . The toilets and shower were filthy and smelled terrible . When we asked to end our stay , we were told that we need to pay $**** THB and should not expect any refunds on the remaining nights stay. There was raw sewage smell in the rooms, and the restaurants. The pools have not been cleaned in weeks and had moss growing on the pool walls . The second night we were moved to different rooms , while slightly better than the previous rooms , the toilets were dirty , there was hair balls in the shower from previous stays , the bedsheets were cleaner but still stained . The restaurants had mice significant posing health issues , and of course the smell of sewage added to the dining experience. we have pictures for everything. I wasn't the only one who had this experience. There are two other couples from Germany and Austria who had the same experience and will be reaching out to you in addition to the local embassy of their countries to address this serious issue . This resort poses a significant health issue because of the lack of sanitary conditions expected for any hotel . In my opinion this should be shut down ASAP and almost certainly delisted from your website. This has ruined our holiday experience and we would like to request a full refund and more. Please contact me with any questions.
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Agoda

Customer service issue
Reported by GetHuman1900448
Jan 5th, 2019 - 4 mons ago
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Timeline
GetHuman1900448 started working on this issue
Jan 5th 12:53am
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