I’ve booked the two rooms for two nights. But there was a problems. The one room water...

GetHuman-dlxogus's customer service issue with Agoda from January 2019

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The issue in GetHuman-dlxogus's own words
I’ve booked the two rooms for two nights. But there was a problems. The one room water was floating and another room hot water wasn’t working. We’ve told the staff there twice to fix the problem, but they haven’t. We only could took a shower in the room where hot water wasn’t working. We all got sick. We asked them that could we get another room, but they were the rooms are fully booker. We talked to the staff again in the morning and she wasn’t saying that much except giving manager’s phone number. We called the manager and the manager is not even picking up the call. Can we get the refund?
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Agoda

Customer service issue
Reported by GetHuman-dlxogus
Jan 4th, 2019 - 10 mons ago
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GetHuman-dlxogus started working on this issue
Jan 4th 11:16am