Dear Agoda Team.*There was an unauthorised transaction with Agoda Mobile App.*I was vie...

GetHuman1865631's customer service issue with Agoda from December 2018

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The issue in GetHuman1865631's own words
Dear Agoda Team.*There was an unauthorised transaction with Agoda Mobile App.*I was viewing the price for mauritius property with Agoda Mobile App.*As my card details were saved the amount was automatically debited without receiving an OTP on my mobile.**Booking ID:**********Amount debited: ******.** Rs.**Immdidiately as I understood the card details were saved I delink the card details from Agoda app as well as I have blocked my card.**Absolutely there was no intent to book the hotel. This was really surprised such a big amount debited without my consent.**I am not getting any call or any response on my query raised to Agoda Team.**Immdiately I written to Hilton mauritius team also for the refund they said it is third party transaction so need to take refund from merchant.
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Agoda

Customer service issue
Reported by GetHuman1865631
Dec 31st, 2018 - a yr ago
I have an issue with Agoda too
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Seen by 8 customers so far
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GetHuman1865631 started working on this issue
Dec 31st, 2018 5:43am