Below is our note to Agoda & they responded that we had to use the computer system, but...

GetHuman-phencken's customer service issue with Agoda from December 2018

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The issue in GetHuman-phencken's own words
Below is our note to Agoda & they responded that we had to use the computer system, but the system will not let us change the number of days at the hotel...please help...we are stuck.*Res * **********We have a reservation at Kuala Lumpur Journal Hotel (Feb *-*, ****). Our plans have been revised and we need to change the reservation to staying the nights of Feb. * & *, leaving on the morning of the *rd (Feb * to Feb *). We have tried to make this change several times: (*) through your “Manage booking” section of the web site, (*) telephoning your customer service number, and (*) tried to contact the hotel through E mail. None of these has worked. We have used your services in the past and expect to continue in the future, however this experience is very off putting. Please make the necessary change and confirm that to us by Email or text. Our USA phone number is *-***-***-****. Please let us know what you are changing before they are final. Thank you for your assistance and prompt attention to this matter. Paula Hencken and George Collins**Note: all of our previous trips communication has been very satisfactory.

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Agoda

Customer service issue
Reported by GetHuman-phencken
Dec 27th, 2018 - 3 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 19126 others
0 customers following this

Timeline

GetHuman-phencken started working on this issue
Dec 27th, 2018 4:27am