Dear Sirs ,*I had a booking at the Holiday Inn The Resort through Agoda .*My booking re...

GetHuman-shah_der's customer service issue with Agoda from December 2018

24 views | 19069 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-shah_der's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-shah_der's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-shah_der a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-shah_der may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-shah_der's own words
Dear Sirs ,*I had a booking at the Holiday Inn The Resort through Agoda .*My booking reference was ********* for check in ** th Dec **** and check out ** th Dec **** in the name of Derek Michael Shah .*When I was checking out of the hotel , the front desk informed me that they had not received some confirmation card etc and hence they were to charge me for the hotel stay .*I showed my hotel confirmation of Agoda and the lady also tried to phone the Agoda Support but she did not get through * did not get any response .*Hence I was forced to make the payment in cash .*I asked the hotel front desk to give me a receipt as well as e mail me that they had charged me for my stay .*I asked the hotel that I should not be charged twice for my stay and I was promised that I would not be charged twice .*Since I have paid for my stay at the hotel itself please ensure that Agoda refunds the charges what has been charged to my credit card .*Please send me a confirmation that my refund has been done .*Also this has not been a good experience with Agoda and I will hesitate to use Agoda for my future hotel booking.*Regards ,*Derek Shah

GetHuman-shah_der did not yet indicate what Agoda should do to make this right.

How GetHuman-shah_der fixed the problem

We are waiting for GetHuman-shah_der to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shah_der fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-shah_der
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 19069 others
0 customers following this


GetHuman-shah_der started working on this issue
Dec 26th, 2018 8:31pm