Dear Sirs ,*I had a booking at the Holiday Inn The Resort through Agoda .*My booking re...

GetHuman-shah_der's customer service issue with Agoda from December 2018

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The issue in GetHuman-shah_der's own words
Dear Sirs ,*I had a booking at the Holiday Inn The Resort through Agoda .*My booking reference was ********* for check in ** th Dec **** and check out ** th Dec **** in the name of Derek Michael Shah .*When I was checking out of the hotel , the front desk informed me that they had not received some confirmation card etc and hence they were to charge me for the hotel stay .*I showed my hotel confirmation of Agoda and the lady also tried to phone the Agoda Support but she did not get through * did not get any response .*Hence I was forced to make the payment in cash .*I asked the hotel front desk to give me a receipt as well as e mail me that they had charged me for my stay .*I asked the hotel that I should not be charged twice for my stay and I was promised that I would not be charged twice .*Since I have paid for my stay at the hotel itself please ensure that Agoda refunds the charges what has been charged to my credit card .*Please send me a confirmation that my refund has been done .*Also this has not been a good experience with Agoda and I will hesitate to use Agoda for my future hotel booking.*Regards ,*Derek Shah

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Agoda

Customer service issue
Reported by GetHuman-shah_der
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 19069 others
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GetHuman-shah_der started working on this issue
Dec 26th, 2018 8:31pm