Hi agoda, yesterday me and my Friend Rieke Cibis and Ines Schulze made a booking at the...

GetHuman1830222's customer service issue with Agoda from December 2018

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The issue in GetHuman1830222's own words
To book a hostel in Mill Creek in New Zealand, bbut by accident we booked the hostel in Mill Creek in the USA. ... Hi agoda, yesterday me and my Friend Rieke Cibis and Ines Schulze made a booking at the Microtel inn & suites by Wyndham Altoona in the USA on the name Rieke Cibis. Currently we are in New Zealand and wanted to make a booking in Mill Creek in New Zealand but made a booking in Mill Creek in the USA by accident. We called the hostel and they said we dont have to pay, but with the app Agoda you charged us the price **NZD of the card number ****************. Since the Microtel Inn & Suites Wyndham Altoona already confirmed us about not being charged, we need your confirmation as well. The booking number is *********. If you are not sure about the details the Microtel Inn & Suites Wyndham Altooma said you can call them on their number which is ** **********. *Kind regards. *Rieke Cibis, Ines Schulze and Aylin Eggers
We want to get the money, which we have been charged by accident.
We are telling the truth and are just being fair, because the Microtel Inn & Suites Wyndham Altoona told us that it's our right to get the money back.
We tried to call the Microtel Inn & Suites Wyndham Altoona, but we had to ask Agoda directly.
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Agoda

Customer service issue
Reported by GetHuman1830222
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 50 customers so far
Similar issue to 19014 others
0 customers following this

Timeline

GetHuman1830222 started working on this issue
Dec 26th, 2018 8:11am

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