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GetHuman-puzonalb's customer service issue with Agoda from December 2018

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The issue in GetHuman-puzonalb's own words
I was trying to make a hotel reservation for December **st to Jan *,**** ... We were making an online reservation and my husband made the error of pressing enter right away without double-checking the dates ! Unfortunately, this was a non-cancellable booking so he couldn't amend the reservation. We tried calling the local agoda philippines number but it kept disconnecting us when we would enter the booking i.d number. The card we used has already been charged (accdg to the email you sent), and we really need your help! The booking i.d is ************It's under Albert M. Puzon*The booking shows Jan **, **** for * nights but IT SHOULD HAVE BEEN JANUARY * for * nights.*If this isn't available on that day, we would only like to request that the charge be reversed since this was an accidental booking as you can see the time of this resv and the time I'm contacting you. *Pls do not ignore this message. Hope you can assist us.*Oh by the way, the contact number that's on file hasn't been updated yet. That's an old number I don't use anymore. If you would like to use my contact number, it is: *** ***-*******
This was very frustrating because right after we booked the room is when I noticed the mistake i made. we tried relentless to call customer care , but could not get thru. And so we decided to sit and submit a request
Agoda can make this right by reversing the charges on my credit card due to an honest mistake.
I have used Agoda and continue to do so. I have used Agoda in the few vacation trips that we've made and have been happy, but just like i made a mistake Agoda also made a mistake in my last booking. Even with this mistake I have continued to use Agoda in booking hotels. I have been a loyal customer of Agoda and resolving this issue by reversing the charges on my credit card on this reservation error would make me your loyal client for life. i would suggest Agoda to be there preferred Company of choice when booking hotels, vacations and future trips and accomodations.
I tried calling Agoda but could not get through, so wrote them instead
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Agoda

Hotel Reservations
Customer service issue
Reported by GetHuman-puzonalb
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 12 customers so far
Similar issue to 18994 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-puzonalb started working on this issue
Dec 26th, 2018 5:31am
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 5:50pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:25pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:28pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:31pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:31pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:31pm
GetHuman-puzonalb indicated the issue is not fixed yet.
Dec 29th, 2018 6:32pm

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