Dear Agoda, *I just wanted to raise my concern regarding this booking which I have not...

GetHuman-rkpradh's customer service issue with Agoda from December 2018

48 views | 18922 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman-rkpradh's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rkpradh's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-rkpradh a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-rkpradh may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-rkpradh's own words
Dear Agoda, *I just wanted to raise my concern regarding this booking which I have not received any response till now though I have called several times to AGODA customer care. Which is really really very frustrating. What do you think, we are such stupid people wasting time here?????**Booking ID: **********Property: Seacono Boutique Hotel, Phuket** Rooms for * nights**Problem Detail:*I reached hotel and asked for check-in. Receptionist at Seacono hotel said me that we are full so we will shift you to another hotel. (ACCA Patong). When I argued with them , then said we have problem with our AC, so we are shifting there. Then I said ok, let’s see. When I checked in that hotel, I saw very poor standard rooms. I have booked there Grand Superior room but here in ACCA Patong not the same standard room. When I checked the price of rooms I found those were around ****baht *night in Agoda. So this was not accepted by me.**I was travelling with my kids, So I thought let me check in today and for rest of the days I must talk to AGODA. So on the same night I called Agoda customer care service and raised my concern. The person said Sir, we will definitely help you in this matter by tomorrow. But I didn’t get any till now. I called back to agoda * times after that. But no luck. One lady called me on *nd day and said You will be getting a call from property to settle this issue, can I give your number to them? I said yes, but till now I have not received any call from anyone. When next day I talked to Seacono hotel, they were very much angry on me. And said, you have complained to Agoda, so talk to them don’t come to us. You paid them, You talk to them. It’s Very disgusting. They might be thinking I am a tourist, so I will back to my country in few days, so matter closed. But No. I am working in Bangkok and staying here. **I don’t understand why Agoda cheated with me??? Why there is no solution on this till now?? I need my money back.**I have all the documents, telephone call records along with me. If you are not taking it seriously, then I will be serious on this. I will file a fraud case against you and post in twitter*FB*Linkedin about such worst service.**I have raised my concern here, I hope there will be response from Agoda, and I will get the justice on this matter. Your quick response will be highly appreciated. Thanks.

GetHuman-rkpradh did not yet indicate what Agoda should do to make this right.

How GetHuman-rkpradh fixed the problem

We are waiting for GetHuman-rkpradh to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rkpradh fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-rkpradh
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 48 customers so far
Similar issue to 18922 others
0 customers following this

Timeline

GetHuman-rkpradh started working on this issue
Dec 25th, 2018 10:02am

Change of Address? Free Concierge.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies