Dear Person in Charge,**Booking ID ********** - Booking Payment Confirmation**I am so u...

GetHuman-tinimeta's customer service issue with Agoda from December 2018

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The issue in GetHuman-tinimeta's own words
Dear Person in Charge,**Booking ID ********** - Booking Payment Confirmation**I am so upset and furious with agoda for the bad user experience. I have made my booking to Swiss-Belhotel Harbour Bay on November **, **** - **.**PM as shown on the attached screencaps. However after I have confirmed on December **, **** - **.**PM, it stated that I've paid in full $***.**. How is it when I booked it stated $***.** and now you charged me $***.**?! When I booked, it should locked down the price! Why am I being charged differently from when I booked it?! It doesn't make sense! What's the point of me booking it early then?**If it had showed me earlier that I need to pay $***.** i would have chose other hotel. Why is that so?? Is this part of your marketing strategy? To eat up the customer's money without their acknowledgment?! This is really disappointing and upsetting.

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Agoda

Customer service issue
Reported by GetHuman-tinimeta
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18904 others
0 customers following this

Timeline

GetHuman-tinimeta started working on this issue
Dec 25th, 2018 7:54am

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