Dear Sir* Madam,**I have booked a stay with Regal Hotel in Taipei Taiwan from * Jan to...

GetHuman-weiwangt's customer service issue with Agoda from December 2018

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The issue in GetHuman-weiwangt's own words
Dear Sir* Madam,**I have booked a stay with Regal Hotel in Taipei Taiwan from * Jan to ** Jan ****. At that time, I acted and proceeded to book without second thought as it was a * star hotel and I presumed the conditions would be livable. **However, as I further checked and read on reviews given by various customers especially on TripAdvisor website, it was to my absolute astonishment that the first few and the top review published mention that there is no water heater available in that hotel. This is the winter season in Taiwan and having no water heater to cleanse ourselves is totally unforgiving. Furthermore, the next review highlighted that there are many mosquitoes in the room and from the multiple pictures that he*she took, we can see that these mosquitoes are unusually large and I am afraid they might carry dengue virus. Having to personally fork out money to stay * nights with so many mosquitoes I believe would be something that no one can stand.**Further to that, I went back to look at the Regal Hotel listing in your website and I realized that at that price that I paid for, I am entitled to free cancellation before December **, ****. Please see attached for the screenshot. **On the above grounds, I would like appeal to the management team of Agoda to assist in cancelling this particular booking (with Booking ID *********) and refund accordingly the amount to the respective card used to make payment for that hotel. Looking forward to your favourable and expeditious reply. Thank you.***Best Regards,*Wei Wang

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Agoda

Customer service issue
Reported by GetHuman-weiwangt
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 18897 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-weiwangt started working on this issue
Dec 25th, 2018 6:17am