Ive recently stay at ALLIUM HOTEL BATAM from **rd dec to **th dec ****. My bookong ID i...

GetHuman-bicepssg's customer service issue with Agoda from December 2018

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The issue in GetHuman-bicepssg's own words
Ive recently stay at ALLIUM HOTEL BATAM from **rd dec to **th dec ****. My bookong ID is *********. **I was very angry as i arrived there ****hrs indonesia time and was told the check in time will be *pm indonesian time which i understand. Therefore i settle all the paperworks as ive book total of * rooms. I left with my family for food and came at ***pm. To my dismay the room was ready at all. The staff namely rida can tell me theres nothing she can do if the rooms are not clean yet. She informed me that the previous guest all have check out as early as **** in the afternoon. I waited with my family and i was totally angry when the time shiwed at *pm and the rooms are still not availabke. I spoke to the duty manager and she informed shes not sure why the rooms are taking so long to clean.. **Finally i got all the keys at close to *pm. Which is ridiculous. We are tired and our time spend is shortened due to such incapable staffs from the hotel.. **No damage control was done for me instead they told me theres nothing they can do about it. **I think this is not right at all and i want AGODA to look into this matter.. Not fair for me to pay for * rooms and ive to wait till *pm to get all the rooms. **I will be waiting for your reply on this matter.***Yours,*Mohd Rafiq********* (HP)

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Agoda

Customer service issue
Reported by GetHuman-bicepssg
Dec 25th, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 18890 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-bicepssg started working on this issue
Dec 25th, 2018 5:42am
GetHuman-bicepssg indicated the issue is not fixed yet.
Dec 28th, 2018 6:08am