Hi! Last month I made a hotel booking through Agoda. Nov.**,****. We are going to Borac...

GetHuman1821422's customer service issue with Agoda from December 2018

7 views | 18727 similar | 0 following
Help with my Agoda issue
First: share to improve GetHuman1821422's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1821422's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman1821422 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1821422 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1821422's own words
Hi! Last month I made a hotel booking through Agoda. Nov.**,****. We are going to Boracay, Philippines on Dec.**-Jan *, ****. I asked my friend to make the booking for using my credit card. Yesterday he recieved an email from Agoda stating that our booking was cancelled due to whatsoever. When I found out I was really upset, this is the first time that I expereince this, and I felt so bummed out. We tried to call agoda but they only communicate through email. I will make this short, I am soooo upset. I have no words.. Now, i want to get my refund, my friend sent an email and Agoda confirmed that they will refund my payment. I spent $*,***.** and i need that refund right away. You already debited that long before when we book the hotel last Nov.****. Now, since you cancelled our reservation, the hassle ,inconvenience, I want to find out when are you going to refund my payment that you already debited on my credit card?????

GetHuman1821422 did not yet indicate what Agoda should do to make this right.

How GetHuman1821422 fixed the problem

We are waiting for GetHuman1821422 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1821422 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1821422
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 18727 others
0 customers following this


GetHuman1821422 started working on this issue
Dec 24th, 2018 5:26am