Hi! Last month I made a hotel booking through Agoda. Nov.**,****. We are going to Borac...

GetHuman1821422's customer service issue with Agoda from December 2018

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The issue in GetHuman1821422's own words
Hi! Last month I made a hotel booking through Agoda. Nov.**,****. We are going to Boracay, Philippines on Dec.**-Jan *, ****. I asked my friend to make the booking for using my credit card. Yesterday he recieved an email from Agoda stating that our booking was cancelled due to whatsoever. When I found out I was really upset, this is the first time that I expereince this, and I felt so bummed out. We tried to call agoda but they only communicate through email. I will make this short, I am soooo upset. I have no words.. Now, i want to get my refund, my friend sent an email and Agoda confirmed that they will refund my payment. I spent $*,***.** and i need that refund right away. You already debited that long before when we book the hotel last Nov.****. Now, since you cancelled our reservation, the hassle ,inconvenience, I want to find out when are you going to refund my payment that you already debited on my credit card?????

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Agoda

Customer service issue
Reported by GetHuman1821422
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 18727 others
0 customers following this

Timeline

GetHuman1821422 started working on this issue
Dec 24th, 2018 5:26am