Need refund on booking id *********.**Hi Agoda team,**My host tell me that she needs to...

GetHuman-knagrega's customer service issue with Agoda from December 2018

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The issue in GetHuman-knagrega's own words
Need refund on booking id *********.**Hi Agoda team,**My host tell me that she needs to cancel my booking. The booking is already paid via credit card. I didnt recieved any email or information from the app that my booking is cancelled and I could get my refund. I asked the host to cancel so I can get refund and book a new one urgently but she didnt respond so I cancelled it myself with reason that host cancelled and thinking maybe I wont be charged. The problem is I received an email from agoda that I have cancellation fee and no refund afterwards. I need help to refund the payment since host told to cancel my booking. Attached here is the screenshot of the emails. Appreciate your soonest response.

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Customer service issue
Reported by GetHuman-knagrega
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 18662 others
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GetHuman-knagrega started working on this issue
Dec 23rd, 2018 3:44pm