I need to cancel a booking for December ** thur January * at the Suburban Extended Stay...

GetHuman1813398's customer service issue with Agoda from December 2018

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The issue in GetHuman1813398's own words
I need to cancel a booking for December ** thur January * at the Suburban Extended Stay Hotel Hermitage **** Central Pike Hermitage, Tn *****. I tried to call the hotel and cancel them but their not showing any reservations. I never received any confirmation from hotel or agoda about my booking so not sure if it ever got booked. I do know agoda has my bank information cause the bank called me, anyway the reservation would be under Amanda Spain. I have tried to call customer service to cancel but to get through you have to have a booking id which i do not. So please cancel my reservation for the Extended stay hotel Hermitage tn. Also please send email confirming the cancellation.
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Agoda

Customer service issue
Reported by GetHuman1813398
Dec 22nd, 2018 - 3 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1813398 started working on this issue
Dec 22nd, 2018 3:49pm