Not able to help me fix a wrong booking date

GetHuman1720072's customer service issue with Agoda from December 2018

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The issue in GetHuman1720072's own words
I was trying to book for a room for Jan but the booking summary was for Dec ... I have a wrong booking date confirmation and I immediateley asked for it to be corrected but I still haven't got any update from Agoda and even from the property. I even sent follow up emails.**This is the first time I booked using Agoda and for the resort but really had a bad experience in helping me get the wrong dates fixed...I am very dissatisfied with the service and you will be charging me for a booking that I would never be able to attend to...my name is Ms. Charity Anne R De Veyra and booking ID is *********. I am really upset right now because of whats happenning and I don't know if you guys would like to help me or just charge me. Really unhappy first time customer and really had a bad experience doing business with you.
This was really frustrating bcause they are charging me for something I am not going to use
Please cancel my booking..I would like to book for a different dates
This is my first time in Agoda and I immediately called when the confirmation email had the wrong booking date and I even emailed the property with no follow up at all up to this time
Can't do anything because the site and app won't let me change dates. I can cancel but you are charging me
I have an issue with Agoda too
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Agoda

Hotel bookinh
Customer service issue
Reported by GetHuman1720072
Dec 8th, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 6 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1720072 started working on this issue
Dec 8th, 2018 11:51pm
GetHuman1720072 indicated the issue is not fixed yet.
Dec 8th, 2018 11:51pm