I was charged by agora and by the hotel separately for the same night. I have receipts...

GetHuman1710943's customer service issue with Agoda from December 2018

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The issue in GetHuman1710943's own words
I was charged by agora and by the hotel separately for the same night. I have receipts. The hotel staff did not speak English. There was a problem with the booking and they told me to get my refund from Agoda. I have all documentation. I have tried every way possible to get in touch with Agoda but there doesn’t seem to be a way to talk to an actual person to get this resolved. I am extremely frustrated . Please, have someone call me at *-***-***-****. I do not wish to keep sending emails that never get returned
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Customer service issue
Reported by GetHuman1710943
Dec 7th, 2018 - 5 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
Similar issue to 16429 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman1710943 started working on this issue
Dec 7th, 2018 4:56pm