Before contacting them, items GetHuman-angiele may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-angiele's own words
RE: booking ID ********* **We have a booking at Boss hotel for our colleague in Malaysia, Mr Ng Vern Shearn from * -* Dec, checking out on * Dec. Unfortunately Mr Ng has been called back for urgent issues in Malaysia and has to check out today instead. Spoken to Boss Hotel Senior Manager, Mr William Lew who said he allows refund for booking for * Dec night but to inform Agoda. Have been trying to get you all on line for the whole morning but failed. Can you all please answer to this email urgently. Your response is greatly appreciated. Thanks.
GetHuman-angiele did not yet indicate what Agoda should do to make this right.
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