Still No Refund

GetHuman-jesquil's customer service issue with Agoda from December 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-jesquil's own words
I was trying to contact the agoda to update my cancellation and to get back my money ... I book a hotel at agoda.com and in the next day, I decided to cancelled the hotel that I booked. I recieve an email reciept for the refund. But still the refund is not arrived. Its been almost ** days. I want you to follow up my cancellation and refund. My booking I.D is *********.
Its been so long that I’ve been waiting
To get my refund
I’m new costumer, I’m excpecting them to fix this as soon as possible and update me.
I have an issue with Agoda too
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Agoda

Customer service issue
Reported by GetHuman-jesquil
Dec 6th, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 16178 others
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Timeline
GetHuman-jesquil started working on this issue
Dec 6th, 2018 2:07am