Hi,**My credit card was charged on a transaction that i didnt make.**My last * digits a...

GetHuman1694959's customer service issue with Agoda from December 2018

Help with my Agoda issue
The issue in GetHuman1694959's own words
Reaching agoda customer rep to report an identify theft issue ... Hi,**My credit card was charged on a transaction that i didnt make.**My last * digits are ******Transaction was made around **:**PM GMT ****And was charged MYR***.****Please assist this urgently as i believe this is an identity theft.
Because the call is robot automated and cannot bring my issue into escalations
I want to see who is using my credit card for the purchase and would like to retract the charges made to my card
I called my CC bank to check further info but they only saw merchant info which is Agoda
I have an issue with Agoda too
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Agoda

Customer service issue
Reported by GetHuman1694959
Dec 5th, 2018 - a mon ago
I have an issue with Agoda too
Fixed
Seen by 5 customers so far
Similar issue to 16125 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1694959 started working on this issue
Dec 5th, 2018 3:04pm
GetHuman1694959 indicated the issue is not fixed yet.
Dec 5th, 2018 3:08pm