Before contacting them, items GetHuman1694781 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1694781's own words
Could you please check this booking ID, *********. I booked this November * then cancelled it the following day. I’ve already talked to your customer service three times and they said they’re pretty sure there was no charge made on the card. But again, upon checking with the bank, they cannot release the amount since it doesn’t say that it’s cancelled. They’ve released the bank statement and the amount is still charged.*We request Agoda to send an email or document for bank to release the amount.
GetHuman1694781 did not yet indicate what Agoda should do to make this right.
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