Could you please check this booking ID, *********. I booked this November * then cancel...

GetHuman1694781's customer service issue with Agoda from December 2018

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The issue in GetHuman1694781's own words
Could you please check this booking ID, *********. I booked this November * then cancelled it the following day. I’ve already talked to your customer service three times and they said they’re pretty sure there was no charge made on the card. But again, upon checking with the bank, they cannot release the amount since it doesn’t say that it’s cancelled. They’ve released the bank statement and the amount is still charged.*We request Agoda to send an email or document for bank to release the amount.
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Agoda

Customer service issue
Reported by GetHuman1694781
Dec 5th, 2018 - a mon ago
I have an issue with Agoda too
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Seen by 1 customer so far
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Timeline
GetHuman1694781 started working on this issue
Dec 5th, 2018 2:40pm