Good day!**Could you please check this booking ID, *********. I booked this November...

GetHuman1692717's customer service issue with Agoda from December 2018

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The issue in GetHuman1692717's own words
Good day!**Could you please check this booking ID, *********. I booked this November * then cancelled it the following day. I’ve already talked to your customer service three times and they said they’re pretty sure there was no charge made on the card. But again, upon checking with the bank, they cannot release the amount since it doesn’t say that it’s cancelled. They’ve released the bank statement and the amount is still charged
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Agoda

Customer service issue
Reported by GetHuman1692717
Dec 5th, 2018 - a mon ago
I have an issue with Agoda too
Not resolved
Seen by 2 customers so far
Similar issue to 16019 others
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Timeline
GetHuman1692717 started working on this issue
Dec 5th, 2018 3:07am