I am currently working at Ramada Katunayake, SriLanka - front desk agent. There was * a...

GetHuman-allanrda's customer service issue with Agoda from December 2018

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The issue in GetHuman-allanrda's own words
I am currently working at Ramada Katunayake, SriLanka - front desk agent. There was * adults by the booking name Adina Melder. They showed us their email saying that the booking was confirmed but we didn’t receive any voucher, I informed the guest but guest refused to pay. Now that there is no way to get the voucher the hotel have deducted Rs. **,*** from my sallery. It would be a great help if you could help me find the booking voucher. I have some documents which were sent to the guest by agoda. It mentioned that guest has already paid in full, please help me find it, a big help.
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Agoda

Customer service issue
Reported by GetHuman-allanrda
Dec 4th, 2018 - a mon ago
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Seen by 6 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-allanrda started working on this issue
Dec 4th, 2018 12:45pm