I want to change my booking date and was accidently cancel my booking without knowing t...

GetHuman-lailaekr's customer service issue with Agoda from December 2018

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The issue in GetHuman-lailaekr's own words
I want to change my booking date and was accidently cancel my booking without knowing that it was charged! Because before this it was free cancellation. And rm*** from my account was deducted for Agoda. I was emel to you but no respond to my emel regarding this matter. But i check in the hotel with the same date that i was charged unlucky the hotel staff said it was charged from agoda not from the hotel and i had to deal with agoda. I tried so many time call agoda but only answer by mashine. So bad i felt. I paid to the hotel another charge but agida already take my money. Pls respond this matter. It big value of money to me.
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Customer service issue
Reported by GetHuman-lailaekr
Dec 4th, 2018 - 2 mons ago
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Seen by 9 customers so far
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GetHuman-lailaekr started working on this issue
Dec 4th, 2018 4:45am