I want to change my booking date and was accidently cancel my booking without knowing t...

GetHuman-lailaekr's customer service issue with Agoda from December 2018

9 views
 | 
15880 similar
 | 
0 following
Help with my Agoda issue
First: share to improve GetHuman-lailaekr's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-lailaekr's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman-lailaekr a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-lailaekr may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-lailaekr's own words
I want to change my booking date and was accidently cancel my booking without knowing that it was charged! Because before this it was free cancellation. And rm*** from my account was deducted for Agoda. I was emel to you but no respond to my emel regarding this matter. But i check in the hotel with the same date that i was charged unlucky the hotel staff said it was charged from agoda not from the hotel and i had to deal with agoda. I tried so many time call agoda but only answer by mashine. So bad i felt. I paid to the hotel another charge but agida already take my money. Pls respond this matter. It big value of money to me.
GetHuman-lailaekr did not yet indicate what Agoda should do to make this right.
I have an issue with Agoda too
How GetHuman-lailaekr fixed the problem
We are waiting for GetHuman-lailaekr to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid
Follow this issue
See how GetHuman-lailaekr fixes it.
This email address isn't valid

Agoda

Customer service issue
Reported by GetHuman-lailaekr
Dec 4th, 2018 - 2 mons ago
I have an issue with Agoda too
Not resolved
Seen by 9 customers so far
Similar issue to 15880 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-lailaekr started working on this issue
Dec 4th, 2018 4:45am