My wife Ann Lee has been diagnosed as having breast cancer and the Oncologist confirmed...

GetHuman-lowthiam's customer service issue with Agoda from December 2018

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The issue in GetHuman-lowthiam's own words
My wife Ann Lee has been diagnosed as having breast cancer and the Oncologist confirmed with letter saying that she is unfit for travel due to chemo treatment from Nov **** till March ****.**My booking number is ****-*****. I booked for two rooms at Hoi An Sincerity hotel during Dec **, ****- Dec **,****.**Can I cancel one room now and get the refund for the cancellation of one room (I would like another room remains confirmed)
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Agoda

Customer service issue
Reported by GetHuman-lowthiam
Dec 3rd, 2018 - 2 mons ago
I have an issue with Agoda too
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Timeline
GetHuman-lowthiam started working on this issue
Dec 3rd, 2018 12:53pm