Dear Maam*Sir, *I would like to inform you that my last booking has been cancelled last...

GetHuman1676314's customer service issue with Agoda from December 2018

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The issue in GetHuman1676314's own words
Dear Maam*Sir, *I would like to inform you that my last booking has been cancelled last september **,**** in Cosmic guest house, hong kong.**Also i sent an email in agoda customer care of my cancellation. I've noticed that i was charged of my booking in my credit card. ****Hoping for your immediatde response regarding this matter. **Thank you.**Sincerely,*Remedios C. Dimitui*Contact No. *************THE FOLLOWING RESERVATION HAS BEEN CANCELLED*Please retain this for your reference *Prices are in HKD**Booking Details for Cosmic Guest House*Reference Number:**AGO-********* **Date Of Booking:*** Aug **** **Check In Date:**** Sep **** **Check Out Date:**** Sep **** **Hotel Address:**Flat F* ***F, Block F, Mirador Mansion,, **-** Nathan Road, Tsim Sha Tsui, *, *, Hong Kong **Hotel Phone:********** **Guest Name:**Remedios Dimitui **Guest Email:*******@***.com **Guest Phone:*************** **Guest Address:** **Guest Eta:** **Guest Comments:**Agoda Collect **Room: * Person Room with Ensuite Bathroom -Standard Rate Standard** Adults, * Children**Please update Description and inclusions**Date**Rate**Inclusion**** Sep ******$***.****** Sep ******$***.****Booking Summary*Room:**$***.** **Total:**$***.** **Prices are in HKD**Online Cancellation For Remedios Dimitui (AGO-*********) Checking In: ** Sep ****.** **Hoping for your immediate reply regarding my book cancellation to avoid charges.** **Sincerely,**Remedios C. Dimitui
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Agoda

Customer service issue
Reported by GetHuman1676314
Dec 3rd, 2018 - 6 mons ago
I have an issue with Agoda too
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Timeline
GetHuman1676314 started working on this issue
Dec 3rd, 2018 1:24am