Agoda Booking ID ********* **Agoda aacepted my payment and confirmed this booking.**But...

GetHuman-julianbu's customer service issue with Agoda from December 2018

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The issue in GetHuman-julianbu's own words
Agoda Booking ID ********* **Agoda aacepted my payment and confirmed this booking.**But later, my booking was cancelled by the hotel as it was full. But Agoda still charge me cancellation fee.. can you explain what is happening.. ?**Please give me full refund..
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Customer service issue
Reported by GetHuman-julianbu
Dec 2nd, 2018 - 4 mons ago
I have an issue with Agoda too
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Seen by 53 customers so far
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GetHuman-julianbu started working on this issue
Dec 2nd, 2018 8:44am