sorry I’m reallyyyyy sorry . I’ve booked a hotel in Seoul ,booking ID :********* issued...

GetHuman1672166's customer service issue with Agoda from December 2018

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The issue in GetHuman1672166's own words
sorry I’m reallyyyyy sorry . I’ve booked a hotel in Seoul ,booking ID :********* issued card number last *digit:**** *The hotel name is hotel PJ myeongdong room type is standard twin with Balcony in **rd-**th December and that is non refundable **Just now my passport holder and wallet is being stolen I’m a hongkonger but currently a student in UK my wallet included my HKID and brp card which is a UK resident card , so I’m not supposed to leave UK without the brp or I’ll not be able to step into London anymore .Therefore I’m force to cancel the trip to Seoul. Since there’s still **days apart can I please request the refund ******I’m reallyyyyyyy realllyyyyyyyyy sorryyyyyyyyyy********and Thankyou!!!! Please accept my request! Thankyou so soooooooooo much
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Agoda

Customer service issue
Reported by GetHuman1672166
Dec 2nd, 2018 - 6 mons ago
I have an issue with Agoda too
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Seen by 4 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman1672166 started working on this issue
Dec 2nd, 2018 5:52am
GetHuman1672166 indicated the issue is not fixed yet.
Dec 3rd, 2018 7:01am
GetHuman1672166 indicated the issue is not fixed yet.
Dec 4th, 2018 2:16am