I checked in Nov **th. I dropped my bags off and went out for the evening. Return to...

GetHuman1671614's customer service issue with Agoda from December 2018

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The issue in GetHuman1671614's own words
I checked in Nov **th. I dropped my bags off and went out for the evening. Return to my room around *:** me and my children prepared for bed and noticed the sheets were dirty. The we notice the bedspread was dirty. I did text the customer service number and told them. They sent house keeping to my door around around midnight. Me and my kids where sleep. I was not going to wake them up. I feel housekeeping should have called my phone to see if we where up before banging on my door frightened my kids. Then this morning as we where washing up. Hair was in the wash clothes disgusting. It has been a long day. We traveled here from Maryland to Florida for a dance competition. My girls where tired and needed to go to the bathroom. We get to our room and couldn't get in. I went to the front desk got new keys. Went back to the room and still could not get in. Went back to the front desk for new keys and the lady at the front desk suggested that the dead bolt lock was on by the adjoining neighbor. There is a main door that opens to * doors to separate villas. We had to wait for security to come and let us in. All this took about an hour. I am so disappointed in my stay so far and it's only been * day. We dont check out till Monday morning.
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Customer service issue
Reported by GetHuman1671614
Dec 2nd, 2018 - 6 mons ago
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GetHuman1671614 started working on this issue
Dec 2nd, 2018 2:20am