Hi I have just made a booking on Agoda, my booking ID is ********* * *********. Agoda h...

GetHuman1667239's customer service issue with Agoda from December 2018

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman1667239's own words
Hi I have just made a booking on Agoda, my booking ID is ********* * *********. Agoda has charged me twice for this booking as I only need a room on the **th of december. It is mainly because during my first booking, after i entered my bank details, it didnt went through, it was unsuccessful and stated web has expired hence i refresh the page and re-filled up the details and made the payment again, only until i check my email i noticed there is two booking. please cancel one of the duplicate booking and refund it back as it is due to system error during the booking process. Please advise thank you!
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Customer service issue
Reported by GetHuman1667239
Dec 1st, 2018 - 6 mons ago
I have an issue with Agoda too
Not resolved
Seen by 6 customers so far
Similar issue to 15543 others
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GetHuman1667239 started working on this issue
Dec 1st, 2018 1:30pm